VELES WORLD SUPPORT
Questions
and answers
Clear answers about sizing, orders, payment, delivery and care.VELES WORLD
SUPPORT
01How do I choose the right size?+
Compare your measurements with the size guide on the product page. If you are between sizes, message us and we will help.
02I placed an order. What happens next?+
After checking your order, we send payment details or a dispatch number when cash on delivery is available.
03How long does preparation take?+
Order preparation usually takes 2-7 business days. A tracking number is sent after dispatch.
04I did not receive a message. What should I do?+
Check the phone number and your spam folder. If nothing arrives, contact us via chat or velesworld401@gmail.com.
05Which payment methods are available?+
Bank card, bank transfer and cash on delivery where available for your destination.
06Can I exchange or return an item?+
Yes. Eligible items may be requested for return within 14 calendar days, with tags, packaging and presentation intact.
07How should I care for printed clothing?+
Wash inside out at up to 30 °C without aggressive bleach. Do not iron directly over the print.
08When is support available?+
Monday to Friday, 09:00-18:00. Website orders are accepted around the clock.
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