VELES WORLD SERVICE

Delivery, payment
and returns

From choosing your symbol to the moment it becomes part of your story.

We carefully prepare every order, inspect each item before dispatch and remain available whenever you need us.

1-3
business daysdelivery within Ukraine after dispatch
WORLD
internationalwe ship orders around the world
14
calendar daysto request an exchange or return

HOW IT WORKS

Your order journey

Four clear stages, with no unnecessary formalities or uncertainty.
01

Place your order

Choose a print, model, size and colour, then enter your contact details.

02

Confirmation

A manager checks the details and contacts you if anything needs clarification.

03

Payment

Pay using an available method suitable for your country.

04

Dispatch

Once the parcel is handed over, you receive a tracking number.

DELIVERY

Across Ukraine and beyond

NOVA POSHTA

Delivery in Ukraine

Usually 1-3 business days after dispatch. Shipping cost is calculated by the carrier.

WORLDWIDE

International delivery

Time and price depend on the country and carrier. Any customs charges are paid by the recipient.

PAYMENT

Choose what suits you

01

Bank card

Secure online payment with available cards.

02

Bank transfer

A manager provides payment details after confirmation.

03

Cash on delivery

Availability depends on the destination and delivery method.

EXCHANGES & RETURNS

14 days to decide with confidence

You can request an exchange or return of an eligible item within 14 calendar days of receiving it.

  • ✓No signs of wear or foreign odours.
  • ✓Original tags, packaging and presentation are preserved.
  • ✓Contact us before sending the return.

Message us before dispatching your return. We will confirm the address, review the details and guide you through the next steps.

WE ARE HERE

Still have a question?

We will help with payment options, delivery timing or arranging a return.